FAQ 

  • What kind of Virgin Hair is it ? 
    The hair is 100% Virgin Brazilian, Indian, Malaysian, Cambodian, Eurasian and Peruvian Hair.

  • What is Ego Hair ?
    Ego Luxury Virgin hair is 100% natural human hair that has never been processed. Ego Hair is hand-selected and care is taken to assure all the cuticles are in the same direction. Our hair comes from a single donor, all the cuticles are intact, and there is never any tangling or matting. All of our luxury hair is beautiful , soft, long lasting, and has lots of body and luster.

  • How many ounces are in a bundle ? 
    Bundles are 3.5 oz

  • How many bundles are recommended for a full sew-in ?
    12-16 inches  2-3 bundles
    18-22 inches  3-4 bundles
    22-30 inches  4-5 bundles (depends on how full you desire your sew-in)

  • What color is Virgin Hair ?                                                                                                                                                    Dark Brown and Natural color black

  • Why are the tracks sealed ? 
    The tracks are sealed to prevent shedding.

  • Can you dye the hair ? 
    Yes, you can dye the hair to your desired color because it's VIRGIN HAIR

  • How long does virgin hair last ?                                                                                                                                                A year or longer with the proper care.

  • How many days does it take to receive an order ?                                                                                                              2-3 days for stocked hair / 7-10 days for special orders.

  • What is EGO HAIR  REFUND & RETURN POLICY ?
    1. All products purchased on the Ego HNB web site are returnable for credit subject to the following conditions:

    a. Ego HAIR must be contacted by email (egohnb@yahoo.com) or by Phone

     404-692-0EGO within 30 days of purchase date to make a return.

    b. Returned products must be in their unopened original packaging.

    c. Only products in new unused condition can be returned for credit.

    d. Customers returning products are responsible for all return shipping charges.

    e. Used product and Special Orders are not returnable.

    2. Manufacturers Defect returns are subject to the following return policy:

    a. All items must be shipped prepaid to:
    Ego HAIR

    P.O Box 361416

    Decatur, GA 30036-1416

    b. Items returned under defect will be for exchange only, no refund or credit will be issued.

    c. Your replacement product will be shipped back to you for free.

    3. Once a special order or an order is placed for your purchase there will be a 15% cancelation fee.

    If you have questions regarding returns please contact our customer service department

    If you have questions regarding returns please contact our customer service  department

    By email: (egohnb@yahoo.com) or by Phone: 404-692-0EGO

  • How many days does it take to receive a special order ?
    Special Orders take from 7-10 business days for delivery.

  • Will my order ship the same day?
    All orders received after 12 pm will be processed the next business day.